Frequently Asked Questions

We have created some FAQs to help you plan your next visit to Lakeside Village

What time are you open?

We are open 10am-6pm every day other than Sunday which is 10.30am-4.30pm.

For the time being, we will no longer be open for late night shopping on Thursdays.

What days are you open?

Lakeside Village is open every day.

What shops are open?

The only store left to open is Thorntons Cafe. Please visit our store page for the full list of retailers available at Lakeside Village.

What cafes are open?

Costa Drive Thru,  McDonald’s drive thru , KFC and Pizza Hut are open. Within Lakeside Village, Costa and Greggs are open however Thorntons cafe remains closed at this time. For details of opening hours and menu restrictions please visit the Where To Eat page on the website.

Is it safe to shop at Lakeside Village, what measures have you put in place?

We have put several measures in place to keep both our customers and staff safe, these include:

  • Eight hand sanitiser stations have been introduced across the centre
  • PPE introduced for security and cleaning operatives when required
  • Onsite posters including directional signage have been installed around the centre for customers
  • Some toilet cubicles and sinks have been cordoned off to keep safe distances
  • Additional cleaning routines have been added across the centre
  • Indoor and outdoor play areas will remain closed temporarily and all children’s rides taken off the mall for now
  • Walkways and queueing systems are clearly marked outside of stores to ensure social distancing is maintained as well as limits to the number of people allowed in each store at any one time
  • Only one cash machine can be used at any one time
  • During the lockdown period, the centre has also undergone a deep clean

How many people are allowed to come?

Lakeside Village monitor the number of customers at the site at any one time. All our staff will be following the government guidelines of keeping two metres apart. Queuing systems have also been implemented at every store to limit the number of customers allowed in-store at any one time.

Are your toilets facilities open?

Yes, however, you will notice that some cubicles have been closed off. This is to keep to social distancing rules. The toilets will also be cleaned more regularly by one of our dedicated cleaning operatives.

The family toilet will also be open and cleaned regularly.

Are the disabled toilets still open?

Yes, both the disabled toilets and Changing Places facility are open. They will be cleaned more regularly.

What facilities are open?

The Breastfeeding Room, Quiet room and Baby Change will all be open. They will be monitored and cleaned regularly.

How safe is every store?

Each store is responsible for the safety of its customers and staff. Entrance doors to each store will be left open for access so that you don’t need to touch the doors.

How many people are allowed in each store?

The number of people allowed into each store varies depending on the size of the store. This will be closely monitored and reviewed.

Why are the play areas closed?

Following government guideline the outdoor play area is now open. The indoor play area is still temporarily closed.

When will the indoor play area reopen?

We are closing monitoring the situation, and as soon as the government guidelines allow for this we will reopen the indoor play area.

Are the cash machines working?

Yes, the cash machines are working, although strict social distancing rules will be in place. Only one machine can be used at any one time and we advise that customers use either a coin or their knuckle to press the buttons. Hand sanitiser will also be provided for customers to use before and after.

Do I need to wear a mask to visit Lakeside Village?

From 24 July 2020 it becomes the law for all customers in shops and supermarkets to wear a face covering. Here at Lakeside Village, we are following the rules to keep our customers and staff safe. There are exceptions to wearing a face covering such as medical conditions and we recommend visiting the Government website for the latest full advice which you can find here.

Is the car park open?

Yes, the car park is now fully open, but will still be locked down at night.

Have you made any social distancing changes to the car park?

No, the car park is open as usual. Please park responsibly.

Are there first aiders on-site?

Yes, all of our security officers are first aid trained, if first aid is required PPE will be used at all times.

Can I spend my gift card?

You can still spend your Lakeside Village gift card in any of the open stores.

My gift card has run out whilst you were closed?

If this is the case please contact [email protected], with your gift card details, we can extend your gift card for 90 days if required due to these exceptional circumstances.

What buses are running?

For up to date travel information please visit

Can I use the electric vehicle charger?

Yes, the electric vehicle charger is still operating. Disposable gloves are provided free for customers to use, to prevent any contamination. We request that every user uses them and disposes of them after using the charger in the bin provided.

When will Sandy’s Eyebrow kiosk open?

Sandy’s will open as soon as government guidelines allow for this.

Can I still bring my dog to site?

Yes, we welcome your furry friends to Lakeside Village. Check our paw stickers on store windows/doors before entering stores.

Blue Paw stickers – Only assistance pooches are welcome this store
Green Paw stickers – Your pooches are very welcome this store

What offers have you got on?

Please check the offers page and Lakeside Village Facebook page for offers in each store.

Are the Amazon lockers still available?

Yes, the Lockers are still available, please look out for Amazon CHUCKLE, when choosing a delivery option.

Is the Royal Mail Post box open?

Yes, this service is open as normal.