Frequently Asked Questions
Any other questions you have may be answered in our FAQ’s section below.
Are there any parking restrictions at the centre?
Parking in the car park is free for Lakeside Village shoppers only. The size of our car park means that we simply cannot accommodate parking from non-shoppers.
Enforcement officers patrol the car park and anyone seen to be parking and leaving the site could be given a ticket. They will also ensure that people are only parking in the clearly designated parking bays and not abusing the disabled and parent and child spaces. If you have any queries about parking please contact the UKPC parking helpline on 0333 220 1070.
What time does the centre open and close?
Monday- Wednesday 10am – 6pm
Thursday 10am – 8pm
Friday 10am – 6pm
Saturday 9.30am – 6pm
Sunday 10.30am* – 4.30pm * Please note larger stores are open at 10.00am for browsing only.
Please note Easter and Christmas opening hours may vary. These will be advertised via social media and the website.
How do you get to the centre?
Lakeside Village is located on White Rose Way just off Junction 3 of the M18 motorway.
Our Sat Nav Postcode is DN4 5PH.
How do I get to Lakeside Village via public transport?
To find public transport information please visit https://www.travelsouthyorkshire.com/
Lakeside Village is also available via the White Rose Way 70 Park and Ride.
Buses run about every 15 minutes to Doncaster town centre. View the Stagecoach 70 service timetable online.
A Stagecoach bus runs between the Park & Ride car park and Doncaster town centre 0700 – 1900, Monday to Saturday.
Stagecoach Park & Ride prices which include parking and return bus travel:
- Adult (day only) £2.00
- Group (day only) £4.00 (up to 5 people)
Please note Park & Ride tickets should be purchased from the bus driver. Child fare and concessions apply as normal.
- 255 spaces, including 20 disabled spaces, 9 Parent & child spaces, 3 motorcycle spaces, 20 cycle spaces
- Sheltered waiting
- Parking is free – you just pay for your travel. Child fare and concessions apply as normal
- Dedicated bus service
- Journeys into Doncaster will take less than 15 minutes
We remind users that they must park their car at the Park & Ride car park and not at Lakeside Village.
How do I contact a store?
You can find a telephone number for each store on the store page of the Lakeside Village website. Unfortunately, we cannot transfer calls to the Management Office to individual stores.
What day is late night shopping?
We are open until 8pm every Thursday.
What do I do if I think I may have lost something at the centre?
If you think you may have lost/left something at Lakeside Village, please contact our Security Team on 01302 366444 (press 2 for security).
What disabled access and facilities are available?
There are many disabled spaces available to park in in the car park. The centre is all on one level and is wheelchair friendly.
There are two disabled toilets plus a Changing Places facilities.
Do you have wheelchairs available to hire?
Yes. Wheelchairs are available to hire for FREE. Please contact security to access a wheelchair. Security is located in the indoor amenities area. Press the buzzer by the double doors next to the cash points and Security will be on hand to assist you.
Do you have Changing Places facilities?
Yes, we have a Changing Place facility available, this is located in the indoor area next to the toilets.
The facility has accessible toilet, bed and a remote controlled hoist.
Is there a cash machine on site?
Yes. There are two cash machines located in the indoor amenities area next to the toilets.
What facilities do you have for children?
We have a free indoor soft play area for children under 5 years old and a free outdoor playground.
We also have a family bathroom available that has a standard and smaller toilet for children to use.
What other facilities do you have?
We have a Quiet Room, located in the indoor amenities area, available for customers to use.
We are part of the Doncaster breastfeeding friendly scheme and have a quiet and private Breastfeeding Room, located in the indoor amenities area.
Can I purchase Lakeside Village Gift Cards?
Gift cards are available to buy from the ProCook store. They are available to spend in all stores at the centre (this does not include Toys R Us, McDonald’s Pizza Hut or KFC).
Are dogs allowed on the shopping centre?
We welcome all responsible dog owners, and their dogs at the centre. Please ensure they are kept on a lead at all times and that you clean up after them.
How do I lease a unit?
If you are interested in leasing a unit at lakeside Village please contact the Realm Head Office Leasing Team on 01625 581580
Can I host a Charity / promotional stand at Lakeside Village?
If you would like to collect for, or promote a charity at Lakeside Village please contact the Management Suite 01302 366444 for further information.